Terms and conditions

Movva, also shown as Ride Movva, is run by [COMPANY LEGAL NAME], a company registered in Nigeria with number [RC NUMBER], at [COMPANY ADDRESS]. In these terms, "Movva", "we" and "us" mean that company.

These terms cover the website at ridemovva.com, the Movva app, Movva Ride (booked seats and private cars on scheduled trips between cities) and Movva Send (parcels carried on the same trips). By creating an account or making a booking, you agree to them.

• You must be 18 or older to hold an account. Children travel on a booking made by an adult.
• You sign in with your email address and a password. Keep your password private. Add a Nigerian phone number you can be reached on, because your driver calls it.
• Give your real name. It goes on your ticket so the driver knows who to expect.
• You can book for other people. You are responsible for the bookings you make and for giving those passengers these terms.
• Tell us at once if you think someone else is using your account.

• Saver: a seat in a shared car at our lowest fare. You board at the Movva point and get down at the Movva point, or along the road on the car's way in.
• Shared: a seat in a shared car, with the choice of pickup at your home and drop-off at the home you are going to.
• Private: the whole car for you and the people you bring, up to the number of seats in the car. Private is offered only on a car that no one else has booked a seat in.

• The seat fare for a route follows the road distance between the two cities.
• Pickup and drop-off at a Movva point are included. Getting down along the road is included.
• Home pickup and home drop-off each add a fee based on how far the home is from the Movva point in that city. One address is one fee, however many people in your booking use it.
• We serve homes up to 25 km from the Movva point. Beyond that, use the Movva point or the roadside.
• A private car is priced for every seat in the car, less a discount.
• All prices are in naira and are rounded to the nearest ₦100.

The price you see before you pay is the price you pay. We may change fares for future trips, but never for a booking you have already paid for.

• Your seat or car is held for 10 minutes while you pay. If payment is not completed in that time, the hold ends and it may be sold.
• Payments are taken by Paystack, by card, bank transfer or USSD. Movva never sees or stores your full card number.
• For bank transfer, send the exact amount to the account shown for that booking before it expires.
• Your booking is confirmed when you receive a ticket with a booking code. A payment attempt alone is not a booking.
• If you chose home pickup or drop-off, give the full address and the nearest landmark. If the driver cannot find or safely reach it, you may be asked to meet at the nearest safe point.

You can change or cancel a booking from My trips. What you get back depends on how long before departure you cancel:

• More than 24 hours before: a full refund, and changes are free.
• Between 6 and 24 hours before: a 50% refund.
• Less than 6 hours before, or if you do not turn up: no refund.

If Movva delays or cancels your trip, you choose: keep your seat, move to another trip free of charge, or take a full refund. This applies however close to departure it is.

Refunds go back to the way you paid, usually within 3 working days. Your bank may take longer to show it.

• Be at the Movva point 15 minutes before departure, or ready at your door at the time on your ticket. Cars leave on time and do not wait.
• Show your booking code to the driver. The driver checks every passenger in before leaving.
• Each seat includes one travel bag and one hand bag. Extra items can travel with Movva Send.
• A child aged 2 or over needs their own seat. [CHILD SEAT AND INFANT POLICY]
• Wear your seat belt for the whole trip and follow reasonable instructions from your driver.
• No smoking, alcohol or illegal items in the car.
• We may refuse travel, without a refund, to anyone who is abusive, puts others at risk, or carries anything illegal.

We schedule trips in daylight and aim to leave at the time on your ticket. Arrival times are estimates. Traffic, weather, road conditions and checkpoints are outside our control, so we do not promise an exact arrival time. We tell you in the app as soon as we know about a delay, and the choices in section 6 apply.

• The price depends on the size of the parcel and the route, and is shown before you pay.
• We do not carry cash, live animals, weapons, drugs, flammable or dangerous items, or anything illegal. Food must be properly sealed.
• Describe the contents truthfully and declare the value. You are responsible for what you send.
• You hand the parcel over with the drop-off code from your booking. We check, photograph, tag and seal it, and may open a parcel we believe breaks these rules.
• We send the receiver a release code. The parcel is handed over only to a person who gives that code and shows a valid ID.
• Parcels not collected within [COLLECTION PERIOD] may be returned to the sender at the sender's cost.

If a parcel is lost or damaged while in our care, we will pay its declared value up to [COVER LIMIT], on proof of value.

• Every driver is verified and every car is checked before departure.
• Every trip is tracked from departure to arrival, and you can share your live trip with people you choose.
• If you feel unsafe, use Get help in the app or call our safety line, which is answered at any hour. In an emergency, call 112.
• Tell us about any incident as soon as you can, so we can act on it.

An invite reward is earned when a person you invited completes their first trip. Rewards are discounts on future trips, have no cash value, cannot be sold, and may be removed if they were earned by abuse or fake accounts.

Do not use Movva to break the law, book seats you do not intend to use, resell bookings, interfere with the app, or collect other people's information. We may suspend an account that does.

We will provide the service with reasonable care and skill. [INSURANCE: STATE THE PASSENGER COVER THE COMPANY HOLDS.] Nothing in these terms takes away rights you have under Nigerian law that cannot be limited, including under the Federal Competition and Consumer Protection Act.

Beyond those rights, we are not responsible for losses we could not reasonably have foreseen, or caused by events outside our control, and our responsibility for a booking is limited to [LIABILITY LIMIT].

Tell us first, through the help centre or [SUPPORT EMAIL], and we will reply within [RESPONSE TIME]. If we cannot settle it between us, [DISPUTE RESOLUTION: MEDIATION OR THE COURTS OF A NAMED STATE]. These terms are governed by the laws of the Federal Republic of Nigeria.

We will tell you in the app before these terms change. The terms in force when you made a booking apply to that booking. How we handle your information is set out in our privacy policy.